FAQ
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Q.How do I book my shoot?
You can book securely online from one of the gallery pages or by calling the studio at 800.292.3092.
You can also email us at info@celimages.com
If booking online: you'll be prompted to add your desired date and time at checkout. We'll contact you to confirm your appointment.
Once booked, we'll send you a confirmation email with a few preparatory tips about your upcoming photoshoot.
Q.What services do you offer?
We offer a wide range of services to meet your specific needs— family, babies, kids, pets, twins or even maternity.
We also do events, parties & mitzvahs! Give us a call.
Q.What payments do you accept?
We accept all major credit cards - VISA, MC, DISCOVER, AMEX - plus we take cash, checks and ZELLE.
Q.How can I contact you?
You can reach us anytime via our contact page or email us at info@celimages.com. Or call us at 212.844.9632 between 10am - 6pm
We aim to respond quickly—usually within one business day.
Q.Do you shoot on location?
We run a series of Central Park shoots during the warmer months. We're also available for location shoots in NYC, the Hamptons, Hudson Valley, New Jersey and Connecticut. There may be a small additional travel fee for locations such as the Hamptons.
Q.How long is the photoshoot?
Kids and toddlers are between 45 minutes to an hour depending on our start time, but we include a grace period for contingencies.
Baby shoots we like to schedule about 1.5 hours.
Maternity shoots are 1 hour (excluding any makeup or hair services).
Mini-shoots (great for holiday cards) are about 30 minutes.
Q.How do I prep for the shoot?
Babies & toddlers: as a general rule of thumb a fed baby is a happier baby. We suggest to feed about an hour before a shoot, but you'll likely know best in terms of timing. We reccomend loose-fitting clothing to reduce any marks. Moisturize any dry skin, but don't worry about imperfections as we take care of that in post-production.
Poop, puke and pee -- we've seen it all, no biggie!
Toddlers & kids: happy kids are fed kids. And snacks are also a good way to bribe reluctant subjects or as a reward for after the shoot. Bring a few toys for any downtime and any refreshments too.
Clothing Options: for girls, a pretty dress or two with shoes. Something colorful that is fun and will pop. For boys a polo shirt, jeans or chinos, and tee-shirts.
Family shoots: have 2 outfit changes available for the shoot, perhaps one casual and one a little dressier or in a different tone (jeans and tees / dress and sport jacket kids in shirts). Matching similar color tones works well.
If makeup services are required we can facilitate that at the studio, or simply come makeup-ready.
Maternity shoots: ideally you should be in your third trimester -- as bigger is definitely better! Wear loose-fitting clothing to the shoot that won't leave marks. Moisturize & hydrate. Come with your hair & makeup done or use our talented makeup artists who will take care of you at the studio -- allow an additional hour for makeup services.
With all shoots we'll send you a little prep sheet so you're ready to go!
Q.How do I view my images / proofs?
We offer a 48 hour online viewing session to view your 'proof' images. From these you can pick your favorites for framing, books, download or display.
Feel free to call the studio for more information.
Q.What about retouching?
We edit and enhance all images. Final images for products are fully retouched. We remove blemishes, bruises and marks, and correct skin tone as standard.
Color & black & white?
Some images just lend themselves to a black & white process, bringing out tonality, depth and drama in an image, whilst vibrant color in an image can really make an photograph pop.
In the editing process we'll select images which we think will lend themselves best to each process -- often you'll get a version of both. We can process your favorite images either way by request.
Q.What products do you offer?
We offer a wide selection of products, including framed & matted, glass-fronted prints, canvas wraps & acrylics, custom-designed albums & coffee table books, digital files, holiday cards, and more!
Q.What framing options do you have?
Our preference is for classic thin black or white frame with white mats and glass front -- acrylic fronts just don't sparkle! A simple clean frame allows the image to stand out and will feel timeless and also fit a wide range of decor. We also offer gold leaf and dark wood frames in a variety of colors and sizes. Frames with multiple matted images are also available to create a montage effect.
In terms of large prints, we can go as big as you like, in any combination you like. For single portraits our most popular size is a 20 x 30". A set of 3 images together also looks stunning and really tells a story, for this we recommend 20 x 20" size.
A range of smaller desk prints, canvas prints and other options are available.
We use the highest-quality printing materials and methods. Framed prints come ready to hang.
Q.Can I purchase the digital files?
We offer the option to purchase individual digital files or all the edited images via a download. All images are edited and high-resolution.
We can provide the purchased images on a thumb drive for $65.
A number of collections come with the edited digital files included.
Q.Can I purchase printed proofs?
We offer a boxed set of printed 4 x 6" proofs from your gallery for $350.
Q.How long will my order take to complete?
Once your order is placed delivery is approximately 3-9 weeks depending on products.
Q.If my kids are sick or we can’t make the appointment, can we reschedule?
Yes, we understand about sore tummies, runny noses, and fevers. Let us know as far in advance as possible if you need to reschedule.
We allow you to reschedule up to 2 months from the day of the scheduled shoot.
Q.Cancellations on party shoots
14 days prior - A cancellation fee of $250 is charged. Any cancellation with less than a 14 day notice has a cancellation fee of 50%
Cancellations that are rescheduled incur a $150 fee.
Q.Cancellations on photo shoots
up to 14 days prior - A cancellation fee of $150 is charged if the shoot is not rescheduled in the 2 month time frame. When or if makeup services are requested and a cancellation ensues you are responsible for a cancellation fee of $350.
less than 14 days notice - A cancellation fee of 50% is charged. When or if makeup services are requested and a cancellation ensues you are responsible for a cancellation fee of 50% plus $200. Cancellations that are rescheduled incur a $200 fee.